Product specifications and technical documents are available to healthcare professionals. Enter the professional area
Home / Complaints & adverse events

Complaints & adverse events

A controlled starting point, kept separate from sales

Use this page to report a product complaint, an adverse event or an urgent safety concern. For anything else, please use the contact page.

Urgent or ongoing patient-safety concern

Call us first. Don’t wait for a reply.

If an implant in use is involved, have its batch or lot number ready if you can.

+27 67 365 2862Quality & vigilance line

Report a complaint or adverse event

Takes about three minutes. Fields marked * are required.

1What happened
Type of report *

Please leave out the patient’s name, hospital number, date of birth and any other identifying detail. We’ll contact you through a secure channel for anything further.

2About you
Your role *