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Support model

One standard, from booking to follow-through

The same five stages run underneath every case, whichever pathway it belongs to and whichever hospital it is booked at.

Five stages, every case

The same sequence for every pathway and every hospital.

  1. 01
    Before booking

    Clarify

    We confirm the procedure, levels, surgeon preference and hospital requirements before anything is booked.

  2. 02
    Before the list

    Prepare

    We build the kit to the confirmed construct, check it against the pick list and stage it early enough to fix any shortfall.

  3. 03
    Before the day

    Coordinate

    Theatre, CSSD and the surgical team agree timing, sterilisation turnaround and who owns each task on the day.

  4. 04
    In theatre

    Support

    A trained specialist supports the product in theatre, within a clearly defined technical role.

  5. 05
    Same day

    Close

    Batch, case and site are recorded the same day, so every implant can be traced without a search.

A surgeon positioning the theatre light before a case
Under the lightsEvery stage is planned so the surgeon can focus on the patient.

Stage by stage

01Clarify
What we doConfirm the procedure, levels, approach and date, and check stock against it.
What you doShare the booking and any preferences for the case.
What you getA confirmed case requirement
02Prepare
What we doBuild the kit to the construct, with the sizes and alternatives you may need, and check it against the pick list.
What you doApprove any change to the plan before the list.
What you getA checked, staged kit
03Coordinate
What we doAgree timing, sterilisation turnaround and delivery with theatre and CSSD.
What you doConfirm theatre time; CSSD confirms its processing slot.
What you getA delivery and sterilisation plan
04Support
What we doAttend when invited, supporting the product and instrumentation only.
What you doMake every clinical decision, from selection to technique.
What you getTechnical support within a defined role
05Close
What we doRecord batch, lot, case and site the same day, replenish stock and collect sets.
What you doReview the case and flag anything we should improve.
What you getA traceable case record

Roles and responsibilities

Who each stage depends on.

A surgeon being gowned by a colleague before surgery
Before the caseEveryone knows their part before the day.
Clinical lead

Surgeons

Confirm the procedure and your preferences at Clarify, so the kit is built around your plan.

Your stages
01Clarify04Support

Always yours: every clinical decision, at every stage.

On the day

Theatre and CSSD

Confirm timing and sterilisation turnaround at Coordinate. You’re our contact for kit condition on the day.

Your stages
03Coordinate04Support

Always yours: your hospital’s reprocessing policy and the count.

Commercial

Hospital procurement

Agree commercial and stock-holding terms before Clarify, and receive the traceability record after Close.

Your stages
01Clarify05Close

Always yours: the terms your hospital sets.

The rep in theatre, and the line we hold

Technical presence has limits. These are ours, held without exception.

A surgical team at work during a procedure
In theatrePresent when asked, precise when it matters.
  1. Invited

    By invitation, never by default

    A representative attends a named case because the surgeon or theatre asked. It’s never a standing arrangement or a sales visit.

  2. Credentialed

    Credentialed before the door

    Induction, theatre etiquette and product credentialing are current before anyone is on the floor, and can be produced on request.

  3. Technical

    Technical, not clinical

    Support covers the product and the instrumentation that carries it. Every clinical decision, from patient selection to technique, remains the surgeon's alone.

  4. Documented

    On the record afterwards

    Attendance, batch numbers and any note arising from the case are logged the same day, every time, without exception.

CSSD and institutional coordination

Reusable instrument sets pass between two teams. Here is who holds them at each step, and where they change hands.

Instrument trays loaded in a hospital steriliser
ReprocessingSets are cleaned and sterilised under the hospital’s own policy and the device IFU.
2
Teams hold the sets
9
Steps, each with an owner
2
Signed handovers

Who sterilises. Vertevance does not sterilise instrumentation. Decontamination and sterilisation follow the receiving hospital’s own process and the device’s IFU.

Before the caseSteps 01–03Vertevance
  1. 01

    Booking confirmation

    We confirm the case, the sets it needs and the delivery window with theatre and CSSD.

  2. 02

    Set preparation

    Each set is checked complete against the pick list and packed with its paperwork.

  3. 03

    Delivery

    Sets reach CSSD with enough time for the hospital’s full processing cycle.

Hands overDelivery note signed
At the hospitalSteps 04–07Hospital & CSSD
  1. 04

    Receipt

    CSSD checks the sets in against the delivery note.

  2. 05

    Processing

    Cleaned and sterilised under hospital policy and the device IFU.

  3. 06

    Count & release

    Sets are counted and released for the list.

  4. 07

    Theatre availability

    Ready in theatre for the booked case.

Hands backUsage confirmed after the case
After the caseSteps 08–09Vertevance
  1. 08

    Documentation

    Implants used are recorded by batch, case and site.

  2. 09

    Collection & follow-through

    Sets are collected once the hospital has decontaminated them, and used stock is replaced.

One record per case

  • DeviceProduct & size
  • BatchLot or serial
  • CaseDate & surgeon
  • SiteHospital & theatre
You receiveA complete traceability record

Documentation and follow-through

The full detail sits on the quality & traceability page.

An empty operating theatre prepared for the next case
After the caseThe theatre resets. The record closes the same day.

Batch & case record

Closed the same day, tying device, batch, case and site together.

Complaint route

A separate, documented route exists for a complaint or adverse event.

Training record

Representative credentialing is recorded and kept current per hospital.

Read quality & traceability in full

Talk through a case

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